Common queries answered
Frequently asked Questions
Your order typically ships within 1-3 business days from the date of purchase. Once shipped, delivery times vary depending on your location and selected shipping method. You can expect to receive a tracking number via email to monitor the progress of your shipment.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 7days of receipt for a refund or exchange. Items must be in their original condition, unworn, and with tags attached. Please note that certain items, such as personalized or final sale items, may not be eligible for return.
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before your order ships. Once your order has been dispatched, it may not be possible to change the shipping address.
You can track the status of your order by logging into your account on our website and navigating to the “Order History” or “Track Order” section. Alternatively, you can use the tracking number provided in your shipping confirmation email to monitor the progress of your shipment through the carrier’s website.
For assistance with your order, returns, or any other inquiries, please contact our customer support team via email at info@ock7.com or by phone at +91 98112 89179. Our dedicated team is available to assist you during our business hours.
If you have entered an incorrect shipping address, please contact our customer support team as soon as possible. While we cannot guarantee that we can update the address before the order ships, we will make every effort to assist you in resolving the issue.
We currently ship to a wide range of countries worldwide. To check if we ship to your country, simply enter your address during checkout, and our system will verify if shipping is available to your location.
Depending on the availability of items and your location, your order may be fulfilled from multiple warehouses and may arrive in separate packages. You will receive tracking information for each package, allowing you to monitor their delivery.